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Frequently Asked Questions
Have a question โ Scroll through the list of frequently asked questions but if you donโt find your answer, feel free to give us a call or drop us a note.
What types of medical services can be provided at home?
We offer a wide range of services including nursing care, physiotherapy, elderly care, baby care, post-surgical care, palliative care, diabetic care management, and mental health support – all provided in the comfort of your own home.
How are the caregivers/nurses trained and qualified?
All our caregivers and nurses are highly trained professionals with relevant certifications and experience in providing quality home healthcare services
Will the same caregiver be assigned to me for continuity of care?
Yes, we try our best to assign the same caregiver(s) to each patient to ensure continuity, build rapport, and provide personalized care.
Are visits scheduled in advance or can I request last-minute care?
Both scheduled and urgent/last-minute visits can be accommodated based on availability of staff and the level of care required.
How quickly can services be initiated after the first consultation?
Depending on availability of staff and criticality of care needed, services can usually begin within 24-48 hours after the initial consultation.
What makes your home healthcare services distinct and trustworthy?
Our agency has years of experience, employs highly trained and vetted staff, uses the latest medical equipment, follows stringent safety protocols and has a customer-centric approach focused on quality care.
Do you provide 24/7 care or only during certain hours?
We offer 24/7 care with nurses available around the clock as well as options for hourly or part-time care based on your needs.
Can specialized equipment like hospital beds be provided at home?
Yes, we can arrange for rental of medical equipment like hospital beds, oxygen concentrators, IV stands and more to meet your home care needs.
What is the process for starting home healthcare services?
The process typically starts with an in-home assessment by our staff to evaluate needs, followed by creating a customized care plan and assigning appropriate caregivers.
What is your service area geography? Do you operate in my location?
We operate and provide home healthcare services in Mumbai as well as neighboring cities like Navi Mumbai, Thane, Kalyan-Dombivli, Mira-Bhayander and other areas in the Mumbai Metropolitan Region.
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Can your home healthcare services support regional languages commonly spoken in Mumbai?
Absolutely. Our multilingual caregiver staff can communicate in regional languages like English, Marathi, Hindi, and others widely spoken across different localities in Mumbai.
How can I get started with availing your home care services in Mumbai or nearby areas?
To begin using our home healthcare services in Mumbai or neighboring cities, you can call our centralized helpline, request a callback or consultation on our website, or inquire at any of our local branches in the region.